Shipping & Returns
SHIPPING
Shipping charges for your order will be calculated and displayed at checkout for all orders.
All orders are processed within 4 business days after receiving your order confirmation email. When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Business days refer to M-F and exclude national holidays.
*Items returned to sender because of a customer address error will be recharged the shipping rate. You will receive store credit for your order value minus the shipping cost.*
RETURN POLICY
Of course we hope you love your items, however if you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days of your order being fulfilled. Items must have tags still attached and be unused, unwashed and in their original condition. At this time costumers do pay the return shipping cost. Your return will be refunded through your original form of payment.
Please email us at admin@shopellx.com to start a return. List your order number, item/items your returning, and reason for your return. We will then email you back a return shipping label to use on the original packaging.
*We reserve the right to refuse returns that show signs of wear or do not meet the above criteria.
*Items marked Sale are final sale and can not be returned.
*Returns will need to be sent to:
DAMAGED/FAULTY ITEMS
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is damaged in transit or is misplaced, it is the purchaser’s responsibility to liaise with the shipping carrier.
If your item or items get delivered and have defects, please email admin@shopellx.com a photo of the defect along with your order number within 7 days of delivery. We will work quickly to give a refund for the merchandise in form of store credit, replacement or back to original payment form upon request.
LOST PACKAGES
We are not responsible for lost packages. The customer is responsible to correspond with the shipping carrier for assistance.
ORDER CANCELLATIONS/CHANGES
If you would like to cancel your order, we can do so as long as the order has not packaged or shipped. Please email us at admin@shopellx.com to cancel or change your order.